Alexa not finding your smart devices during setup
Smart devices need to be on the same WiFi network as Alexa, in pairing mode, and close enough to be found. Check three things: your router is in pairing mode (such as a flashing light or button press), it's on the same 2.4GHz WiFi network as your Echo (not 5GHz), and your router isn't blocking it. If all three are true and Alexa still can't find it, restart your router and try again.
Alexa finds devices by searching your WiFi network. If a device isn't in pairing mode, on the wrong WiFi band, or too far away, Alexa won't find it. Most smart home devices need 2.4GHz WiFi, not 5GHz. Your router can also be blocking new devices from joining.
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Skip — I just want a technicianCommon mistakes to avoid
- Assuming your router doesn't work when it just isn't in pairing mode. The light tells you when pairing mode is active
- Trying to pair on 5GHz WiFi and giving up. Smart devices almost always need 2.4GHz, not 5GHz
- Not waiting long enough after powering on your router. Give it 10-15 seconds to enter pairing mode
Signs you need professional help
- You've put your router in pairing mode, it's on 2.4GHz, and Alexa still can't find it after multiple tries your router was working before but suddenly Alexa can't find it again Multiple devices from the same brand won't pair, but other brands work fine
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