Security camera showing black screen at night
Your camera's night vision is either turned off in settings, the infrared light is blocked by dust or a lens cap, or the light sensor thinks it's still daytime. Check the app settings, clean the lens, and check if the camera is in direct sunlight. this fixes most night vision problems.
Security cameras see in the dark using infrared light, but that infrared can be blocked by dust on the lens, direct sunlight confusing the light sensor, or a simple setting turned off in the app. We'll check the settings, clean the lens, and make sure the camera recognizes nighttime.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Cleaning the lens with water or glass cleaner, which can damage the infrared sensor or leave streaks
- Not realizing there's still a protective plastic film on the lens cap from when the camera was new
Signs you need professional help
- If night vision is on, the lens is clean, and the camera still shows only black at night, the infrared lights or sensor may be damaged. Get in touch and we'll help you decide if replacement is needed.
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.