Camera keeps going offline due to weak WiFi
The WiFi signal is too weak. Move your router closer to the camera, remove obstacles between them, or add a WiFi booster. fix this by moving the router or adding an inexpensive extender.
Your camera needs a strong WiFi signal to stay connected. If the signal is weak, the connection keeps dropping. This happens when the camera is too far from the router, or when walls and other obstacles block the signal. The fix is to improve the WiFi signal where the camera is.
- ✓Check the WiFi signal strength in your camera's settings. If it shows 1-2 bars or a negative number below -75, signal is weak
- ✓Look at the distance between your router and camera. More than 30 feet through walls is a problem
- ✓See if there are big metal objects, walls, or cabinets between the router and camera
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Putting the router in a closet or cabinet thinking it's safer. This blocks the signal
- Adding a WiFi extender but placing it in the wrong spot. It needs to be between router and camera, not anywhere random
- Not waiting long enough to test the fix. Give it at least 30 minutes
Signs you need professional help
- If you've moved the router closer and the camera still keeps disconnecting, or if you tried everything and nothing works, contact us.
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