A shared user can't see the camera's live feed
The shared user's permission level doesn't include live viewing, or they don't have a strong internet connection. First, check their permission level in your app. They're set to View-Only without live view enabled. If permissions look right, have them check their internet connection and refresh the app.
A shared user has limited permissions that don't include live viewing, or their connection to the camera is weak. Check that they have the right permission level to view live feed, and make sure both of you have good internet. If the camera works for you but not for them, the problem is their connection or permissions on their side.
- ✓Check what permission level they have in your camera app
- ✓Ask them if their internet connection is working normally
- ✓Check if the camera is online and working for you
- ✓Ask them if other apps on their phone work online
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Giving them too low a permission level and forgetting to enable live view
- Assuming the problem is with the camera when it's actually their internet
- Not updating the app after changing their permission level
Signs you need professional help
- You've given them full permissions and they have good internet, but still can't view the camera or the app crashes when they try to access it.
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