Family member can't see my camera
The invite wasn't sent, expired, or the person needs to log out and back in to refresh their device list. First, check that you sent the invite to the right email. Then ask them to log out completely, clear the app cache, and log back in.
When you share a camera, an invite goes to the person's email. They need to open the invite in the camera app before the camera appears in their device list. If the invite was never received, expired, or they didn't open it, they won't see the camera. Logging out and back in refreshes what devices they can access and fixes it.
- ✓Check that you sent the invite to the correct email address
- ✓Ask the other person if they received an email invitation from the camera app
- ✓Ask them if the camera is missing from their app or if it shows but they can't view it
- ✓Check if the camera is online and working normally for you
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Sending the invite to the wrong email address
- Assuming the invite was received when it went to spam
- Not having them refresh their app after they accept the invite
- Trying to share when the camera is offline
Signs you need professional help
- You've resent the invite and they've refreshed the app, but the camera still doesn't appear or they get an error when trying to access the shared camera.
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