Your security camera isn't saving recordings
Check whether your camera uses cloud storage or local storage (SD card), then make sure storage isn't full. Delete old recordings to make space, or upgrade your storage plan. If the camera has an SD card, check it's inserted properly and formatted.
Recordings don't save because storage is full, the camera lost connection before uploading to cloud, or the SD card is loose or corrupted. Check what's using storage, make space, restart the camera, and check your storage settings.
- ✓Check your storage status in the camera app (should show how full it is)
- ✓Check if the camera is using cloud storage, SD card, or both
- ✓Try to view a recent recording. If playback works, recordings are saving
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not checking if storage is full before assuming the camera is broken
- Removing the SD card without powering off. You can corrupt it
- Formatting the SD card without backing up important recordings first
- Not realizing the cloud plan needs an active subscription to record
- Expecting recordings to save without internet when using cloud storage
Signs you need professional help
- SD card keeps getting corrupted even after formatting multiple times Cloud storage shows a subscription but recordings still don't save Restarting the camera doesn't fix the problem
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