Camera QR code won't scan during setup
Grant the app camera permission, make sure there's good light on the QR code, hold your phone 6-8 inches away from the code, and keep it steady for 2 seconds.
QR code scanning fails for simple reasons: missing permissions, poor lighting, wrong distance, or damaged QR code. All of these fix easily in under 10 minutes.
Risk: Low
⏱ 5-10 minutes
Beginner
⚡ Before you start
- ✓Check if the app has camera permission in your phone's Settings > App Permissions
- ✓Look at the QR code -- is it clear and undamaged, not faded or torn?
- ✓Make sure you have good lighting on the QR code (avoid shadow or glare)
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Holding phone too close (can't focus)
- Trying to scan QR from a screen (won't work)
- Not waiting for focus to lock before scanning
- Assuming the QR code is broken when it just needs better lighting
Signs you need professional help
- If QR still won't scan after granting permissions and improving lighting, use the manual setup code entry option instead.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.