Gaps in your camera playback timeline with missing footage
Your camera isn't recording properly. Either the internet connection dropped, the camera lost power, or cloud storage is full. Check that the camera is powered on, connected to WiFi with a strong signal, and that your cloud subscription is active and not full.
Cameras need three things to save footage: power, a WiFi connection, and storage space. If any of those are missing, recordings stop and create gaps in the timeline. The internet connection is the most common culprit. If WiFi drops even for a few minutes, the camera can't upload. Check your internet first, then power and storage.
- ✓When do the gaps happen. At specific times, specific days, or randomly?
- ✓Is the camera powered on and showing a green or blue status light?
- ✓Check your WiFi strength near the camera. Is it showing full bars?
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Only checking WiFi signal once and not realizing it drops at specific times
- Thinking the camera is broken when it's just the WiFi dropping connection
- Moving the camera away from the router to hide it, then wondering why recording gaps happen
Signs you need professional help
- If camera has power, WiFi is strong, and storage is not full but gaps still appear, give us a call and we'll help. Also contact us if gaps happen at the exact same time every day. That points to a network issue.
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