Security camera person detection not working or sending false alerts
Person detection fails when the feature is turned off, the lighting is bad, or the sensitivity is set wrong. Make sure the feature is actually enabled in your app, check that your camera can see clearly, and adjust the sensitivity to ignore trees and cars. This fixes most false alerts.
Person detection works by analyzing video in real time to identify people versus animals or objects. It stops working when it is disabled, when the view is blocked, when lighting is poor, or when sensitivity is set too high. We will turn it on, adjust the settings, and clean the lens so the camera can see properly.
- ✓Check that person detection is actually turned on in your camera app. it is a setting you have to enable
- ✓Check if the camera lens is clean and not blocked by dust or cobwebs
- ✓Check if the view is clear. the camera needs to see people clearly to detect them
- ✓Check the lighting. person detection works better in daylight than in darkness
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Turning on Motion Detection instead of Person Detection. motion alerts trigger for anything moving, not just people
- Setting sensitivity too high thinking it will catch more people. this causes false alerts instead
Signs you need professional help
- If person detection is on, the lens is clean, and you are still not getting alerts when people walk by, give us a call and we'll check if your camera model supports this feature.
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