Motion detection zones won't save in camera app
Zones don't save when your WiFi drops during the save, your camera's firmware is outdated, or the app cache is corrupted. Make sure your WiFi signal is strong, update your camera's software, and restart the app completely.
Motion zones are stored on your camera and should stay saved even after closing the app. They fail to save when WiFi cuts out mid-save, when your camera's software is old, or when the app's cache gets corrupted. Strong WiFi, updated firmware, and a fresh app restart fix this in 10 minutes.
- ✓Check your WiFi signal in the app. You need at least 2-3 bars or -70 dBm or stronger
- ✓Look at the camera status in the app. It should show 'Online' or 'Connected', not 'Offline'
- ✓Close the app completely (don't just minimize) and reopen it to clear the cache
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to save zones on cellular data instead of WiFi. Always use WiFi
- Closing the app before the save completes. Wait for the success message
- Assuming WiFi is fine because your phone has signal. The camera needs strong signal too
Signs you need professional help
- If zones still won't save after strong WiFi and updated firmware, your camera has a hardware issue or settings problem that needs support.
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