Security camera live view not loading in phone app
Your phone lost connection to the camera. It is probably a WiFi problem. Turn your camera off and on, restart your phone, and check that both are on the same WiFi network. That fixes it.
Security camera live view stops loading when the WiFi connection between your phone and camera drops, when the camera loses power, or when the camera app has sync issues. We will reconnect your phone to the WiFi, restart the camera, and fix the app.
Risk: Medium
⏱ 10-15 minutes
Beginner
⚡ Before you start
- ✓Check that your phone is connected to WiFi and that your home WiFi is working
- ✓Check that the security camera is powered on and plugged in. Look for a light on the camera.
- ✓Check that both your phone and camera are on the same WiFi network
- ✓Check if restarting the camera app on your phone helps. Close it completely and open it again.
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Forgetting that you switched to mobile data. Always make sure you are on WiFi before trying to view the camera.
- Assuming the camera is powered on when it is actually unplugged. Check for the power light first.
Signs you need professional help
- If the live view still will not load after you have restarted the camera, restarted the app, and checked your WiFi connection, there is a network issue or the camera is failing. Give us a call and we will help.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.