Live view on your security camera won't load in the app
Restart both your app and the camera. If the video still won't load, check your WiFi connection and make sure your phone has good signal. If it only works on one network, the router is blocking the camera connection.
Live view fails when internet is slow, the app cache gets stuck, or the connection between your phone and camera is blocked. Restart the app and camera first, then check your internet speed and app permissions.
Risk: Medium
⏱ 10-15 minutes
Beginner
⚡ Before you start
- ✓Check the camera is showing as Online or Connected in the app
- ✓Check your phone WiFi is connected and has a strong signal
- ✓Try closing the app completely and opening it again
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not checking if the camera is actually Online before troubleshooting streaming
- Assuming slow internet when the app needs a simple restart
- Clearing cache without restarting the app. Restart after clearing
- Not checking mobile data speed away from home. It's slower than WiFi
Signs you need professional help
- Live view won't load even though camera is Online and internet speed is good, or video loads at home but never works on mobile data, or live view was working but stopped after a camera app update.
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