Camera got worse after firmware update and you want to go back
Most firmware problems fix themselves in a few days or get fixed by a new update. Before downgrading, try restarting the camera and clearing the app cache. If nothing works, contact support. Downgrading can be complicated and sometimes isn't possible.
New firmware sometimes causes issues with specific cameras or internet setups. Before going back to an older version, try basic troubleshooting. If that doesn't work, contact support to see if downgrading is possible for your camera model. Some manufacturers don't allow downgrading for security reasons.
- ✓Have your camera app or system ready to make changes
- ✓Have access to your device settings
- ✓Have a few minutes to complete all steps
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Immediately downgrading without trying a restart or update first
- Assuming your camera model supports downgrading when it does not
- Not checking for a newer update that would fix the problems
Signs you need professional help
- Problems persist after restarting and clearing the cache or you want to downgrade but aren't sure if it's supported.
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