Smart plug shows offline in the app but the light is still on
The plug has lost its WiFi connection but your device is still getting power. Unplug the smart plug from the outlet for 10 seconds, then plug it back in and wait 30 seconds for it to reconnect. If it still shows offline, the plug is too far from your WiFi router and needs to be moved closer or repositioned.
Smart plugs need WiFi to talk to your phone app. But they pass power through fine even when WiFi is down. So your lamp still works, but the app loses control. A simple restart reconnects the plug within 30 seconds. If the plug is far from your router or there's interference, it can not be able to hold a WiFi connection, which is why it keeps dropping off.
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Skip — I just want a technicianCommon mistakes to avoid
- Only unplugging for a second or two instead of the full 10 seconds. The restart needs time to clear the plug's memory
- Moving the plug to a better location but not waiting long enough for it to reconnect. Give it 30-60 seconds after each move
- Assuming the plug is broken when it's really just a distance or signal problem. Test by moving it next to the router first
Signs you need professional help
- The plug won't reconnect even after restarting and you've moved it next to the router. The plug keeps going offline every few hours even when it's close to the router. your device plugged into the plug keeps losing power randomly, not just app control
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