Smart plug won't turn off when you schedule it or use the app
Your plug has lost connection to your app or WiFi, or it's waiting for a command it didn't receive properly. Restart the plug by unplugging it for 10 seconds, then test with the app. If that doesn't work, the schedule might be set to a different time zone.
When a smart plug won't turn off, a connection hiccup is happening between the plug, your app, and your WiFi network. The plug might be receiving commands late, your phone might be out of range, or the plug needs a fresh connection to your smart home hub. We'll restart the plug, check your WiFi, and make sure the schedule is set correctly.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the plug is off because the app says so. the app can show the wrong status if it hasn't synced with the actual plug yet
- Not checking the schedule time zone. it defaults to a different location instead of your actual one
Signs you need professional help
- If the plug still won't turn off after restarting it and checking your WiFi, give us a call and we'll troubleshoot your hub connection or check if the plug needs replacing.
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.