Smart plug is offline or not responding
Unplug the smart plug for 10 seconds and plug it back in. Check your WiFi is working properly. If the plug still doesn't respond, move it closer to your router.
Smart plugs go offline due to weak WiFi, being too far from the router, or losing connection. Restarting the plug and checking WiFi are the best first steps. Once online, make sure it stays close enough to the router to maintain a stable connection.
Risk: Low
⏱ 5-15 minutes
Beginner
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not restarting the plug before trying other troubleshooting
- Assuming the plug is broken when it just lost WiFi connection
- Not checking WiFi signal strength before complex troubleshooting
Signs you need professional help
- Plug is completely non-responsive (no light, physical button doesn't work)
- All plugs keep disconnecting indicating a network problem
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.