Your smart doorbell isn't sending alerts to your phone
The doorbell app isn't getting permission to send you alerts on your phone. Go to your phone's notification settings, find the doorbell app, and turn notifications on. If they're already on, the doorbell lost WiFi connection or the app needs reinstalling.
Your smart doorbell sends alerts through your phone's notification system. If you don't get alerts, one of three things happened: notifications are blocked in your phone settings, the doorbell lost internet connection, or the app isn't paired with the doorbell correctly. We'll check all three.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming notifications work when they're actually turned off in phone settings — they're off by default and need to be allowed
- Not realizing the doorbell and phone need to be on the same WiFi network — some people put the doorbell on a guest network
- Restarting the phone instead of checking the doorbell status — the problem is almost always the doorbell connection, not the phone
Signs you need professional help
- Notifications are turned on, both devices are on the same WiFi, and you still don't get alerts
- The doorbell keeps disconnecting from WiFi every few hours
- The app says it's paired but the doorbell status shows as offline
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.