Smart home device won't pair or connect
Pairing fails because your phone and device aren't on the same WiFi network, the WiFi password is wrong, or your device is too far from the router. Make sure both are on the same 2.4GHz WiFi network and try pairing again close to the router.
Device pairing requires your phone and your device to be on the same WiFi network and close to the router. If pairing fails, it's almost always a WiFi connection problem. Your phone must hand the WiFi password to your device, and if the distance is too great or the signal is weak, this handoff fails.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Using 5GHz WiFi when device only supports 2.4GHz
- Entering WiFi password incorrectly and not realizing the mistake
- Pairing from far away instead of near the router
Signs you need professional help
- Device still won't pair after all steps
- Device pairs but immediately disconnects after pairing
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