Smart lock jammed and won't lock or unlock
Your smart lock is jammed because the bolt, door frame, or mechanism has a mechanical problem. First try unlocking it manually with the key to see if it's actually stuck or just a software glitch. If it's physically jammed, you may need a locksmith.
When a smart lock jams, it's almost always a mechanical issue. the bolt is bent, the door frame is misaligned, or something is blocking the mechanism. Unlike WiFi or app problems, a physical jam in most cases can't be fixed by restarting or resetting. We'll check a few things, but you may need a professional.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Forcing the lock to open or shut, which bends the bolt even more. stop trying if it's stuck
- Spraying WD-40 or oil into the lock, which damages the smart mechanism inside
Signs you need professional help
- If the bolt is stuck whether you use the key or the app, the lock needs professional repair. Call a licensed locksmith right away. this is not a software problem.
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