Smart lock won't lock automatically when you leave home
Your phone's location permission for the app is probably turned off. Check that location is on in your phone settings for the lock's app. Also make sure the lock has battery and the away mode distance is set correctly.
Away mode needs your phone's location to know when you leave home. If location permission is off, the app can't know where you are. We'll turn it on, check the lock's battery, verify away mode is enabled, and make sure the distance setting makes sense for your commute.
- ✓Have location services turned on in your phone settings
- ✓Keep your phone and lock on the same WiFi network
- ✓Make sure the lock has enough battery to respond
- ✓Know the distance from your home to where you want away mode to trigger
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Thinking away mode is on when it's actually off. Always check the toggle
- Not knowing that location permission is required. The app can't see your location without it
- Setting the distance too small so away mode only triggers when very far away
- Forgetting to check the lock's battery level
Signs you need professional help
- If away mode still won't trigger after checking location permission, battery, and distance settings. If the lock never connected to WiFi in the first place.
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