Your smart lock keypad isn't responding when you press the numbers
The keypad batteries are almost certainly dead. Your lock still works via the app but the keypad is powered separately. Replace the keypad batteries first -- if that doesn't fix it, there's a reset button on the lock itself.
Your smart lock has two sets of batteries: main ones for the lock body and separate ones for the keypad. When the keypad goes silent, its batteries are dead. You can still unlock via the app, so there's no emergency, but replacing the keypad batteries is quick and fixes it straight away. If new batteries don't work, a simple reset will restart the connection.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Replacing only the lock batteries and forgetting the keypad has separate batteries
- Installing keypad batteries backwards (+ side wrong direction)
- Not waiting long enough after reset for the keypad to reinitialize
- Using the wrong battery type (CR2032 vs AA) for the keypad
Signs you need professional help
- Keypad cover won't come off without breaking
- Battery compartment is corroded or batteries won't come out
- Keypad still doesn't respond after battery replacement and reset
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.