Smart lock auto-lock feature not working
Your lock isn't connecting to the app properly or the auto-lock setting got turned off. Open your lock's app and turn auto-lock back on if it's off. If it's already on, restart the lock and your phone's app — this fixes most problems.
Auto-lock is a feature that locks your door after a certain amount of time passes. If it's not working, the lock either lost its connection to your phone or the setting got disabled. Turning it back on and restarting both the lock and the app solves it. If your lock doesn't have a power source issue, the problem is almost always a connection hiccup.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Turning on the app's notification alerts instead of the actual auto-lock feature — notifications and auto-lock are different settings
- Replacing batteries but not closing the battery cover fully — the lock won't work if the compartment isn't sealed
- Setting the auto-lock timer to zero seconds — it won't lock if the timer is disabled or set to off
Signs you need professional help
- Auto-lock is on, batteries are fresh, and the lock still won't lock — the lock can have a hardware fault
- The lock won't show any connection status in the app and won't respond to any commands
- You've restarted everything and auto-lock still fails to work even once
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.