Smart home device stuck on Updating firmware
Firmware updates that stall are almost always caused by a weak WiFi connection or your computer losing power. First, check that your WiFi signal is strong where your computer sits. Move it closer to your router if needed. If the signal is good, restart your computer by unplugging it for 30 seconds and plugging it back in. Most stuck updates clear up immediately.
Smart home devices update their software (called firmware) over WiFi. If the connection drops or your computer loses power during an update, it gets stuck partway through. The good news is this is reversible. A fresh restart almost always clears a stuck update and lets your device try again.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Unplugging your computer during the update thinking it will help. This makes the problem worse, not better
- Leaving your computer far from the router while updating. Move it closer first, then update
- Trying multiple updates in a row without restarting your computer between attempts
Signs you need professional help
- You've restarted your computer, moved it close to the router, and it's still stuck on the same update after 15 minutes your computer gets stuck at a different point every time you restart it After restart, your computer won't reconnect to WiFi at all
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