Smart thermostat not following the schedule you set
Your thermostat has override modes that prevent the schedule from running. Check for Hold mode, Away mode, or Learning mode that are active. Disabling whichever one is active restores the schedule right away.
Smart thermostats have multiple ways to override your schedule: Hold mode (manual override), geofencing or Away mode (thinks you're gone), and Learning mode (makes autonomous changes). When your schedule doesn't work, one of these override features is active. Finding which one and disabling it restores the schedule.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Turning off the thermostat's power instead of just disabling Hold mode — this stops all heating
- Deleting the schedule instead of just enabling it — the schedule needs to be re-created from scratch
Signs you need professional help
- Schedule is on and correct, Hold mode is off, but schedule still won't run
- Geofencing shows someone as Away but they're at home with location on
- WiFi keeps disconnecting and reconnecting
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.