Smart home device won't connect after you changed your WiFi router or password
Smart home devices remember the old WiFi password. You need to reconnect them to your new network manually. Forget the device in the app and add it again with the new WiFi credentials.
When you change your WiFi router or password, smart home devices lose their connection. They're looking for the old network that no longer exists. We'll reconnect each device to your new WiFi network one at a time using the app.
Risk: Medium
⏱ 10–20 minutes
Beginner
⚡ Before you start
- ✓Have your new WiFi network name and password ready
- ✓Make sure your phone is connected to the new WiFi network
- ✓Keep the smart home devices plugged in and powered on
- ✓Have the device's app open and ready to use
- ✓Make sure devices are within 30 feet of your WiFi router initially
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Trying to add all devices at once. WiFi routers can struggle with too many devices connecting simultaneously
- Typing the new password incorrectly. WiFi passwords are case-sensitive
- Not realizing the device needs to be on the 2.4GHz band. Devices won't see a 5GHz only network
- Forgetting the old network is gone and expecting devices to auto-reconnect
Signs you need professional help
- If devices still won't connect after being added to the new WiFi multiple times. If the app can't find the device at all. If you forgot your WiFi password.
Book a technician
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