Smart home devices keep dropping off WiFi
Smart home devices need 2.4GHz WiFi, not 5GHz. If your router combines both bands into one network, it is steering your devices to 5GHz. Create separate WiFi networks for 2.4GHz and 5GHz, or disable band steering.
Most smart home devices only work on 2.4GHz WiFi, not 5GHz. When there are too many devices on 2.4GHz or when your router uses band steering (automatically moving devices between bands), smart devices get pushed to 5GHz and stop working. The fix is to separate the two bands into different WiFi networks so devices stay on 2.4GHz.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Setting up a device while your phone is on 5GHz but trying to connect your device to 2.4GHz -- they need to be on the same band for setup to work
- Changing WiFi channels without understanding it affects all devices
Signs you need professional help
- Router doesn't allow SSID separation
- You have 30+ smart devices and need help with a mesh WiFi setup
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.