Smart home automation doesn't trigger or run
Most automation failures are caused by the hub being offline, the hub's time being wrong, or the automation being accidentally disabled. Check your hub is online, check the time is correct, and make sure the automation toggle is on.
Smart home automations need three things to work: a hub that's online, the correct time on that hub, and the automation to be enabled. If any of these is missing, the automation won't trigger. The most common issue is the hub going offline -- the app still works for manual control, so people don't notice the hub is down until they realize automations stopped running.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the automation is broken when the hub is just offline
- Testing an automation once and giving up if it doesn't immediately trigger
Signs you need professional help
- Hub is online but automations still won't trigger after these steps
- Hub keeps going offline repeatedly
- You get error messages when trying to create automations
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.