Family member can't control shared smart home devices
Check three things: they accepted the invitation (not just received it), they're using the same account email they got invited to, and you gave them permission to control devices (not just view-only). Most shared access problems are one of these three.
Sharing a smart home requires the owner to send an invitation, the family member to accept it (which they have to do actively), and the owner to set the right permission level. When sharing doesn't work, it's because one of these steps was missed. The family member either didn't accept, is signed into the wrong account, or has view-only permission when they need control.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming they accepted the invitation when they just opened the email — they have to tap the link and confirm
- Not checking they're using the same account email you sent the invite to
Signs you need professional help
- They accepted the invitation and are using the right account, but still can't see devices
- You keep getting errors when trying to add or edit people
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