WiFi speeds are much slower than what you pay for
WiFi is slower because your router is picking a congested channel. Running a speed test on ethernet first, then changing the WiFi channel usually fixes this. If speeds are slow everywhere, check how many devices are connected.
When WiFi is much slower than ethernet, your router is on a channel crowded with other WiFi networks, your router is too far away, or too many devices are hogging bandwidth. We'll test your wired speed as a baseline, change to a faster WiFi channel, move or reposition your router, check for interference, and see how many devices are draining speed.
- ✓Have an ethernet cable and a computer ready to test wired speeds as a baseline
- ✓Know how to log into your router (check the sticker on the bottom for the address)
- ✓Be ready to wait a few minutes after making router changes for WiFi to reconnect
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Running speed tests on 2.4 GHz when your router has a faster 5 GHz band available.
- Assuming the problem is your internet — it's usually your router's channel or placement.
- Not restarting the router after changing settings — new channel settings don't take effect immediately.
- Testing WiFi speed right next to the router instead of the room where you actually use it.
Signs you need professional help
- If wired speed matches your plan but WiFi is still slow after changing channels, repositioning, and checking connected devices, contact your internet provider — they may need to check your connection.
Book a technician
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