Your WiFi extender isn't improving your coverage
Your extender is either in a bad location, not connected properly to your main router, or too many devices are using it at once. Move it to a spot between your router and dead zone, make sure it's fully connected, and limit devices on it — this fixes the problem.
A WiFi extender works by copying your signal and spreading it further, but it needs to be in a good position to receive a strong signal from your router first. If the extender is too far from the router, in a bad spot, or not set up right, it can't do its job. We'll reposition it and check the connection to make sure it's working properly.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Placing the extender in the dead zone where signal is weakest — it can't boost what it can't receive
- Using the same network name for both networks — devices get confused and bounce between them
- Expecting an extender to double your speed — it actually cuts speed in half because it has to receive and broadcast at the same time
- Not checking the light indicators — missing signs that the extender isn't connected to the main router
Signs you need professional help
- If repositioning and resetting don't help, you need a mesh system instead of an extender — they work much better
- If speed is still too slow even next to the extender, the problem can be your main router or internet connection
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.