Router lights are on but there's no internet
The router has power but can't reach the internet. This means the ethernet cable connecting the modem to the router is loose, or the modem itself has lost its connection. Start by checking the cable is plugged in firmly on both ends.
Your router can broadcast WiFi just fine, but it's not getting the actual internet signal from your modem. This means the physical connection between them is broken, or your modem has lost its connection to your ISP. The lights will tell you what's wrong.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Only restarting the router, not the modem — the modem has to reconnect to your ISP first
- Not checking the modem for internet before troubleshooting the router — make sure the modem works first
- Assuming the cable is fine when it's actually damaged — look carefully for bent pins or fraying
Signs you need professional help
- If the cable looks damaged and you're not sure how to replace it
- If the modem shows no internet and you've already restarted it
- If both devices are restarted and the modem has internet but the router still doesn't
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.