You can't get into your router's admin page
Most routers are accessed by typing 192.168.1.1 or 192.168.0.1 into your web browser's address bar. If that doesn't work, restart your router by unplugging it for 30 seconds. If you've forgotten the password, try 'admin' for both username and password, or check a sticker on the back of your router — if neither works, you'll need to reset the router to factory settings.
Your router has a settings page (called an admin page) that you can access through a web browser to change your WiFi password and adjust network settings. You reach it by typing an address like 192.168.1.1 into your browser while connected to your network. If you can't get in, the problem is almost always a forgotten password, your computer not being connected to the router's network, or the router needing a restart. Resetting the router to factory settings will clear the password, but you'll need to set everything up again from scratch.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Forgetting to connect to the router's WiFi network first — the admin page only works if you're on the same network
- Typing the address in the search bar instead of the address bar — make sure you're typing it where the URL goes
- Assuming the password is case-sensitive when it's not — 'admin' and 'Admin' should be treated the same
Signs you need professional help
- You've tried all the steps and still can't get into the admin page — get in touch and we'll help you recover access
- You want to reset your router to factory settings but need help setting it up again
- You're worried that someone else has changed your router's password and you need to recover it
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