Unknown devices are connected to your WiFi network
Unknown devices can be a neighbour using your WiFi, a family member on a device you forgot about, or actually someone unauthorized. Check your router's connected devices list and disconnect anything you don't recognize. Then change your WiFi password immediately so whoever it was can't get back in.
Your WiFi password is your only lock. If someone has it, they're using your internet and can be seeing your network traffic. Check the admin page to see what's connected. Disconnect anything you don't recognize, then change your password to cut off anyone who shouldn't be there. Going forward, use a strong password that's hard to guess.
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Skip — I just want a technicianCommon mistakes to avoid
- Disconnecting a device but not changing the password. They'll just reconnect with the old password
- Using a weak password like '12345678' or 'password'. Make it at least 12 characters with mixed letters and numbers
- Telling people the WiFi password through email or messaging apps. Speak to them in person or call if it's urgent
Signs you need professional help
- Unknown devices keep reconnecting even after you change the password You can't access your router's admin page to see the connected devices list Devices are connecting to your WiFi but you've confirmed your password hasn't left the house
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