Unknown devices showing up on your WiFi network
An unknown device is using your WiFi. This is a real security issue. Log into your router and change your WiFi password to something long and complex, then disconnect any devices you don't recognize. This blocks them out immediately and prevents them coming back.
When someone outside your home connects to your WiFi, they can use your internet for free and see what you're doing online. They got your password somehow. Either from a weak password, sharing it by accident, or it being written down. The fastest fix is to change your password to something they don't know, disconnect them, and then figure out how they got it in the first place.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Using a simple password like 'WiFi2024'. This is still easy to guess, mix in symbols and make it longer
- Forgetting to write down the new password. You'll need it to connect new devices later, so keep it safe
- Not checking your computer list again after changing the password. Give it a few minutes to make sure no new unknown devices appear
Signs you need professional help
- You've changed your password and new unknown devices keep appearing within minutes. Something else is wrong Your router was reset and you can't remember the admin password. We can walk you through a full reset You're seeing devices on the list that you can't explain and you live alone. Give us a call and we'll investigate
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