Unknown devices are connected to your WiFi
Unknown devices are using your WiFi and data. Disconnect them right now and change your WiFi password to something strong. Then change your router password to prevent this from happening again.
If you see devices on your router that you don't recognize, someone has your WiFi password and is connected without permission. They can see your network activity, use your bandwidth, or attack other devices on your network. The fastest fix is to kick them off, change your WiFi password, and update your router admin password.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Disconnecting a device but not changing the WiFi password — if you don't change it, they'll reconnect immediately
- Not being thorough about which devices are yours — check all your own devices before removing any
- Using a weak new password — if it's easy to guess, someone will crack it again
Signs you need professional help
- If unknown devices keep showing up after you change the password — your router has been compromised in other ways
- If you can't figure out which devices are yours — we can help you review the list
- If you're concerned about what the unknown devices accessed — we can help secure your network
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.