Websites won't load but your internet connection is fine
Your router can't find the website addresses you're trying to visit. This is a DNS problem, not an internet speed problem. Restart your router first — turn it off for 30 seconds and turn it back on.
Every website address like 'google.com' needs to be translated into a number that the internet understands. That translation happens through DNS servers. If your router can't reach the DNS servers or they're broken, website names stop working even though your internet connection is still good. The easiest fix is restarting your router.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Thinking it's a slow internet problem when it's actually a DNS problem — speed tests work fine but website names don't resolve
- Not restarting the router before trying more complicated fixes — restart fixes most DNS issues immediately
- Changing DNS on just one device instead of checking if it's a router-wide problem affecting all devices
Signs you need professional help
- Websites still won't load after restarting the router and changing to Google DNS
- The problem keeps coming back every few hours — your ISP's DNS can be unstable
- Some websites work but others don't, and it's affecting your ability to work or run your business
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.