No internet after a router firmware update
A firmware update sometimes resets your internet settings. Restart the router by unplugging it for 30 seconds — this brings the internet back. If that doesn't work, check that the modem is plugged in and the Ethernet cable between the modem and router is still connected.
Firmware updates can reset your router's settings without meaning to, breaking the connection to your modem. The fix is almost always to restart the router and wait for it to reconnect to the internet. If a restart doesn't work, the Ethernet cable connecting your modem to the router can have come loose or the modem needs a restart too. In rare cases the update fails and the router needs to be reset to factory settings.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not waiting the full 30 seconds when restarting the router — you need to give it time to fully shut down
- Only waiting a minute after restart before trying the internet — give it a full 2-3 minutes
- Restarting the wrong device (the modem instead of the router or vice versa)
- Unplugging from the wall outlet instead of unplugging the power cable from the router itself
Signs you need professional help
- You've restarted the router and modem both with a full 30-second wait and still no internet after 5 minutes
- The router's lights are still blinking or off-color after 5 minutes of being restarted
- The Ethernet cable is connected but the modem isn't showing any internet lights
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