Router not working after a firmware update
A bad firmware update needs a factory reset to clear corrupted settings. A factory reset returns your router to its out-of-box state — you'll need to reconfigure it and reconnect all devices.
Sometimes firmware updates introduce bugs or corrupt the router's settings. A factory reset clears this corruption and gives you a fresh start. After the reset, you'll need to set up your WiFi network name and password again. This fixes most post-update problems.
Risk: Medium
⏱ 15-30 minutes
Intermediate
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Holding the reset button for only 2-3 seconds — this just reboots, not a full reset. Hold for 10-15 seconds.
- Not writing down your broadband username/password before reset on a third-party router
Signs you need professional help
- Factory reset doesn't restore internet access
- Your ISP hub is asking for broadband login details you don't have
- Router is stuck in a reboot loop
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.