What does a router do
A router shares your internet connection with all your devices and creates your WiFi network. The box from your ISP has both the router and modem built in — it's your device with the flashing lights that connects everything.
A router is your device that takes your broadband connection and shares it with all your devices at the same time. It also creates your WiFi network. In the UK, the box your ISP gave you (BT, Sky, or Virgin Media) has both the router and modem combined in one unit. The modem handles the signal from your broadband line, and the router spreads that connection to all your devices.
No step-by-step guide available for this issue yet — book a technician directly.
Common mistakes to avoid
- Thinking a new router will make your internet faster — the speed comes from your ISP, not the router
- Calling the router a modem — in the UK most people have one combined box that does both jobs
Signs you need professional help
- The internet light on your box is red and your ISP hasn't reported an outage
- You have a third-party router and need help connecting it to your ISP modem
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.