Devices show connected to WiFi but there's no internet
This means your router can't talk to the internet even though your device can talk to the router. Restart the router by unplugging it for 30 seconds, then plug it back in and wait 2 minutes. This fixes it for most people.
Your device is talking to the router fine, but the router itself can't reach the internet. This happens when the router loses its connection to your modem, the modem is broken, or your internet provider has an outage. The quickest fix is to restart both the modem and router. Unplug them both for 30 seconds, plug the modem back in first, wait for it to settle, then plug the router back in. If that doesn't work, check with your internet provider to see if there's an outage in your area.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Only restarting the router and forgetting to restart the modem. They're separate devices and both need restarting
- Waiting less than 2 minutes for the modem to reconnect after restarting. Modems take time to talk to the provider's network
- Assuming one loose cable is the problem without checking the other connections. Check both the modem and router ends
Signs you need professional help
- You've restarted both the modem and router, checked all the cables, and still have no internet. The modem can be broken or your internet provider can need to investigate the line This keeps happening multiple times a day even after restarting. Call your internet provider, not us
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