Webcam picture freezes during Zoom or Teams calls
A frozen webcam during calls is almost always caused by your computer not having enough power or your internet connection being too slow to send good video. Close other programs using your camera or internet, restart the call app, and check your internet speed.
Your video feed travels over the internet from your camera to the call app to the other person. If your computer is struggling to process the video or your internet is slow, the video can freeze, get blurry, or fall behind. It's something in the background using power or bandwidth. Closing other apps and restarting the call fixes it in most cases.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the camera is broken when the real problem is too many programs running — close everything and try again first
- Checking download speed instead of upload speed — upload is what sends your video, so upload speed is what matters
- Running the call on battery power and expecting smooth video — laptops save power by slowing down, which freezes the camera
Signs you need professional help
- Your internet speed is good, you've closed all other programs, and the video is still freezing
- The camera freezes in every app no matter what you do
- The camera was working fine until recently and nothing obvious changed
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.