Your webcam freezes during video calls
A freezing webcam is almost always caused by poor internet speed or your computer running too many apps at once. Close other programs, especially ones using the internet like streaming services or cloud backups. Then restart your call and your video should run smoothly.
Video takes a lot of internet speed and computer power. When your internet is slow or your computer is busy with other tasks, the video stream freezes to keep up. The fix is quick: close other apps, especially ones downloading or streaming, then restart your video call. If the problem continues, your internet speed can need upgrading.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Only checking download speed instead of upload speed — video upload matters more than download for calls
- Trying to fix the problem by restarting the computer every time instead of closing extra apps first
- Not realizing that cloud backups automatically restart after being paused — pause them again before each call
Signs you need professional help
- Your upload speed is 5 Mbps or higher and video still freezes — get in touch and we'll test your webcam
- Video was fine until recently and nothing has changed on your computer — we can help diagnose what's new
- You've closed all other apps and moved to a wired connection but freezing continues — contact us for more help
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.