Headset keeps switching audio back to your phone instead of your computer
Bluetooth headsets prioritize phone calls over computer audio, so when your phone is close by, the headset keeps trying to connect to it. The fix is to either disconnect the headset from your phone, turn off Bluetooth on your phone, or change the audio priority in your computer's settings. Disconnect the headset from your phone first — this is fastest.
When a Bluetooth headset is paired with both a phone and a computer, it switches to whichever device is sending it a signal. Your phone has priority, so whenever your phone tries to connect or you get a notification, the headset switches away from your computer. The fix is to unpair the headset from your phone, turn off your phone's Bluetooth, or tell your computer to prefer the headset.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Assuming the headset is broken when really it's just switching to the phone
- Disconnecting from the computer instead of the phone — this makes it worse
- Not realizing the phone has to be unpaired, not just turned off
Signs you need professional help
- The headset is unpaired from your phone but still switches to the phone connection
- Bluetooth is off on your phone but the headset still cuts out
- Only one device is paired to the headset but it still keeps switching
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