Your Bluetooth speaker won't pair with your phone or computer
Turn off the Bluetooth on your phone or computer, turn the speaker off completely, wait 10 seconds, then turn the speaker back on and immediately turn your phone or computer's Bluetooth back on. In most cases, this resets the connection and they'll pair right away.
Bluetooth speakers need to be told to accept connections, and phones or computers need to be looking for them — when these two things don't happen at the same time, pairing fails. Sometimes an old connection is blocking a new one. We'll walk you through clearing old pairings, putting the speaker in pairing mode at the right time, and making sure your device is ready to connect.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Forgetting to press the pairing button on the speaker — just turning it on isn't enough, it needs to be in pairing mode
- Trying to pair while other devices are nearby that already know the speaker — it will connect to the wrong device instead
- Not giving either device enough time to look for the other — wait at least 10 seconds after enabling Bluetooth
Signs you need professional help
- You've tried everything and the speaker still won't pair with any device — the Bluetooth hardware is broken
- The speaker pairs but immediately disconnects, and restarting doesn't help
- You've successfully paired before but now the speaker won't connect to your new phone
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.