Locked out of Mac because of FileVault encryption
If you remember your password, reset it using your Apple ID from the login screen. If you forgot it, you will need your recovery key that was created when FileVault was turned on. If you do not have the recovery key, a technician will need to help you regain access.
FileVault is encryption that protects your data if your Mac is stolen. It asks for a password before your Mac boots up. If you forgot or lost the password, the Mac is locked and cannot be accessed without the recovery key or a reset through your Apple ID. We will try to reset your password first, then check for a recovery key.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Trying to reset the password while the Mac is in the FileVault login screen. you have to let it fail first before the reset option appears
- Confusing your user account password with your FileVault password. they can be different
Signs you need professional help
- If you cannot enter your password, cannot use Apple ID to reset it, and do not have your recovery key, your Mac cannot be unlocked without professional support. Call us with your proof of ownership and we can discuss your options.
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.