Your Mac can't find or see your printer
Your Mac can't find your printer because it's either off, not connected, or the driver software is out of date. Check if the printer is on first, then make sure it's connected properly, then try adding it to your Mac.
Your Mac needs to be able to reach your printer. This means either a USB cable plugged in or the printer on the same WiFi network. If your Mac can't see it, the connection is broken. The printer can be off, the cable can be loose, it lost WiFi, or the driver software needs updating.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not checking if the printer is on before doing anything else
- Using an old or damaged USB cable — try a different one
- Not waiting long enough for WiFi printers to connect to the network
Signs you need professional help
- Printer shows in System Settings but won't print
- You need help installing or updating printer drivers
- Your printer used to work but suddenly disappeared
- You have a specialized printer that needs custom setup
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.