Mac Mail not receiving new emails
When Mail stops receiving emails, it means the connection to your email server is broken. Check if your internet is working and if your password is current. Restarting Mail fixes it about 50% of the time.
Mail gets new emails by connecting to your email provider's servers. If it can't connect, it stops downloading. This happens when your internet is down, your password changed, or the Mail app is stuck. The good news: it's almost always fixable in under 5 minutes.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Restarting your Mac instead of just restarting Mail — Mail restart is faster and works
- Changing email settings without checking what the correct settings should be for your provider
- Assuming the email account is broken when it's probably just a Mac Mail connection issue
Signs you need professional help
- Emails still don't arrive after restarting Mail and updating your password
- Mail keeps showing an authentication error
- You're not sure what your email provider's settings should be
- Emails don't arrive on any device — your account can have a problem
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.