No sound on phone calls but the speaker works for everything else
The problem is almost always that the receiver volume is too low or the earpiece is muted. First, press the Volume Up button during a call to turn up the receiver volume. The other person should become audible immediately. If that doesn't work, the earpiece speaker can be blocked by dirt or have a hardware fault.
Your iPhone has two different speakers. A tiny one at the top (the earpiece) for calls, and a bigger one at the bottom for everything else. When you can't hear calls but hear videos fine, the earpiece speaker isn't working or the volume is muted. Turn up the volume during a call, and if that doesn't work, the earpiece can be blocked or broken.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Pressing Volume Down instead of Volume Up during a call. You make it quieter instead of louder
- Assuming the earpiece is broken when it's actually just muted or blocked by a case
- Using liquid to clean the earpiece. Water can damage the speaker
Signs you need professional help
- You've cleaned the earpiece and the volume is all the way up, but calls are still silent. The earpiece works for some calls but not others. You hear a clicking or crackling sound from the earpiece instead of the other person's voice.
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Was this guide helpful?
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.