Can't hear anyone during phone calls on iPhone
Your earpiece speaker is either muted, blocked, or the call volume is too low. Check the call volume, turn off mute, and make sure the earpiece isn't blocked.
When you can't hear on calls, it's because the earpiece speaker is muted, the volume is at zero, the speaker is blocked by dirt or a case, or you're accidentally on speakerphone. We'll check the volume, unmute, clean the speaker, and test.
Risk: High
⏱ 5-10 minutes
Beginner
⚡ Before you start
- ✓Have a muted call ready to test with, or ask a friend to call you
- ✓Check if your iPhone has a case or screen protector covering the earpiece
- ✓Note if you hear sound on speakerphone (this narrows down the problem)
Fix-IT-Bot will walk you through each step, just tap, no typing needed.
Skip, I just want a technicianCommon mistakes to avoid
- Not realizing the volume buttons during a call are different from music volume controls.
- Thinking you're on speakerphone when you've just held the phone wrong against your ear.
- Not checking if the phone case is blocking the earpiece speaker.
Signs you need professional help
- If you've checked volume, cleaned the earpiece, and restarted but still can't hear on calls, the earpiece speaker is broken and needs professional service.
Book a technician
We can fix most issues remotely in 15 minutes. Book your weekend slot and we handle the rest.
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Most issues are resolved remotely in 15 minutes. Weekend appointments only, no parts, no in-home visit needed.