Face ID stopped working on your iPhone
Start by restarting your iPhone — this fixes Face ID about half the time. If that doesn't work, check that you're not wearing a mask or sunglasses that covers your face, and make sure nothing is blocking the camera at the top of your phone. If it still doesn't work after a restart, your Face ID hardware can need replacing.
Face ID uses a special camera and sensors at the top of your iPhone to recognize your face and unlock your phone. When it stops working, it's because something is blocking the camera, there's a software glitch that a restart will fix, or the hardware is damaged. We'll start with a restart and some quick checks, then move on to harder fixes if needed.
Fix-IT-Bot will walk you through each step — just tap, no typing needed.
Skip — I just want a technicianCommon mistakes to avoid
- Not checking if something is covering the camera — a small piece of dust or a screen protector can block Face ID
- Forgetting that a mask, sunglasses, or hat blocks Face ID — these aren't Face ID failures, they're just how it's designed to work
- Not doing a full restart — just unlocking the phone isn't the same as a complete shutdown and restart
Signs you need professional help
- You've restarted your iPhone and Face ID still shows 'Unavailable' — get in touch and we'll arrange a repair
- Your iPhone was dropped or got wet and Face ID stopped working immediately after — the hardware is likely damaged
- You've set up Face ID from scratch but it still won't work — we need to check the hardware
Book a technician
We can fix most issues remotely in 15 minutes. Weekend appointments — book your slot and we handle the rest.
Can't fix it yourself?
Most issues are resolved remotely in 15 minutes. Weekend appointments only — no parts, no in-home visit needed.